KMART AUSTRALIA

Smart Fitting Room Innovation

Discovery and delivery of a tech-enabled system that unlocked real-time insights and delivered commercial value at scale.

DUBAI INTERNATIONAL AIRPORTS

Service Transformation for Arrivals

Designing and piloting a baggage delivery service that removed key friction points to deliver a seamless VIP arrivals experience.

LAUNCHGOOD

VoC & CX Capability

Embedding Voice of the Customer into support operations, co-creating governance, and uplifting CX capability across the service ecosystem.

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